Refund / Returns Policy
At El Patron, we are confident in our Services and Product Offerings.
Should any item that you have purchased online be the subject of any manufacturing defect or failure, or is unsafe, as contemplated in the Consumer Protection Act, 2008 (“CPA”), it may be returned to, The Square, Shop 9, 250 Umhlanga Rocks Drive, Durban, 4001 for replacement, or in exchange for a refund, within 1 day after the date of purchase, subject to the CPA. El Patron and/or its suppliers/distributors reserves the right to examine the product and test the product to confirm the alleged defect, failure or safety hazard existed at the time of purchase, before the product will be repaired, replaced, or refunded.
Non-Physical Products / Services
Due to the nature of our software solution products / services, no Refund will be processed against Non-Physical Products / Services once credentials are received by our clients. Our Products are billed on a month-to-month basis and can be cancelled as per our cancellation process. Unless otherwise stated in our Terms and Conditions, you will not be entitled to any refunds of any fees, pro rata or otherwise.
Shipping /Delivery Policy:
Availability of the Site
We have taken every care in the preparation of the Site. However, as certain technical matters may be beyond our control, we cannot guarantee that you will have uninterrupted access to the Site at all times.
Information on the Site
The information on the Site has been included in good faith for general informational purposes only. It should not be relied upon for any specific purpose and no representation or warranty is given as to its accuracy or completeness.
Ownership of materials on the Site
El Patron, unless otherwise stated, is the owner of all copyright and database rights in the Site and its contents. You may not publish, distribute, extract, re-utilise, or reproduce any part of the Site in any material form (including photocopying or storing it in any medium by electronic means) other than in accordance with the limited use licence set out in our copyright notice or as permitted by the Copyright Designs and Patents Act 1988 or the Copyright and Rights in Databases Regulations 1997 as applicable or any equivalent legislation as may apply in your country.